Produced by Electric Palms, BAMP Project, and Palm Tree Crew, Palm Tree Music Festival,   Hawaii is a two-day outdoor event on Oahu, North Shore, Hawaii.

The Festival site is a short walk from the resort property in Kawela Bay on the North Shore of O'ahu.

It is a 1.25 hour drive from Waikiki and the HNL (Daniel K. Inouye) International Airport.

No Refund, No Cancellation Policy

This reservation is subject to a strict No Refund, No Cancellation policy, unless you choose booking protection during check-out on the platform.

• No Refunds: Once the reservation is confirmed, payment is non-refundable under any circumstances, including but not limited to:
  • Cancellations: Cancellations made at any time prior to or after the scheduled arrival date will not be refunded.
  • Early Departures: Guests who depart the hotel prior to their scheduled departure date will not be eligible for any refund for unused nights.
  • No-Shows: Guests who fail to arrive on the scheduled arrival date without prior notification will be considered a "no-show" and will forfeit the full amount of the reservation.
  • Upgrades: Any upgrades or changes to the room type or amenities after the initial reservation is confirmed are non-refundable.
  • If you purchase booking protection, it will be identified if the circumstance warrants the cancellation. The scope of booking coverage may vary depending on the region, with specific conditions and reasons outlined in that region’s policy. The following reasons are typically covered across all policies:
    • Transportation disruption
    • Accident or illness of ticket holder or member of immediate family
    • Jury or military duty
    • Personal emergency (e.g. burglary or fire)
    • Extreme weather
    • Pregnancy
• Force Majeure: The hotel shall not be liable for any failure to perform its obligations under this agreement due to circumstances beyond its reasonable control, 1  including but not limited to acts of 2  God, war, terrorism, strikes, civil unrest, natural disasters, and pandemics.   
• Guest Responsibility: Guests are responsible for any damages caused to the hotel property during their stay.
• Acceptance of Terms: By making this reservation, the guest acknowledges and agrees to the terms and conditions of this policy.

For those only attending the Festival, we recommend ride share to travel to the Festival Site as parking is limited.

If you are purchasing a package with rooms, parking on site at The Ritz-Carlton O'ahu, Turtle Bay is available.

• Palm Tree Music Festival is ADA-accessible with the following accommodations:

• ADA drop off/pick up
• Accessible viewing area
• ADA pathways and ramps to amenities and ticketed sections
• ADA restrooms in GA, VIP and Palm Club
• Need further assistance? For more information or questions regarding accessibility, email info@bampproject.com