Produced by Electric Palms, BAMP Project, and Palm Tree Crew, Palm Tree Music Festival,   Hawaii is a two-day outdoor event on Oahu, North Shore, Hawaii.

The main entrance to the festival is located on the west side of the festival grounds, a short walk from the shuttle and rideshare dropoff points.

Please note there are separate lines for GA, VIP, and Palm Club ticketholders.

SHUTTLES:

Limited shuttle passes are still available. For more information please visit: https://onenonlyedm.com/palm-tree-oahu

DRIVING & PARKING:

If you plan to drive, please be sure to purchase a Parking Pass ahead of time. Limited festival parking is located near the shuttle and rideshare dropoff. Additional parking can be found south of the festival grounds. 

Overnight parking is not permitted. Lots open at 3PM and close at 12AM following the festival.

RIDESHARE:

If you plan to use a rideshare service, please schedule your ride in advance to avoid extended wait times. Rideshare is limited on the island and we recommend shuttles or carpooling.

When scheduling your ride, please use the below coordinates in the Uber/Lyft apps as your drop off/pick up location. This will ensure your drop off/pick up is as close as possible to the event gates!

21.701031, -157.994205 • Kuilima Dr + Eleku Kuilima Pl, Kawela Bay, HI 96731

No Refund, No Cancellation Policy

This reservation is subject to a strict No Refund, No Cancellation policy, unless you choose booking protection during check-out on the platform.

• No Refunds: Once the reservation is confirmed, payment is non-refundable under any circumstances, including but not limited to:
  • Cancellations: Cancellations made at any time prior to or after the scheduled arrival date will not be refunded.
  • Early Departures: Guests who depart the hotel prior to their scheduled departure date will not be eligible for any refund for unused nights.
  • No-Shows: Guests who fail to arrive on the scheduled arrival date without prior notification will be considered a "no-show" and will forfeit the full amount of the reservation.
  • Upgrades: Any upgrades or changes to the room type or amenities after the initial reservation is confirmed are non-refundable.
  • If you purchase booking protection, it will be identified if the circumstance warrants the cancellation. The scope of booking coverage may vary depending on the region, with specific conditions and reasons outlined in that region’s policy. The following reasons are typically covered across all policies:
    • Transportation disruption
    • Accident or illness of ticket holder or member of immediate family
    • Jury or military duty
    • Personal emergency (e.g. burglary or fire)
    • Extreme weather
    • Pregnancy
• Force Majeure: The hotel shall not be liable for any failure to perform its obligations under this agreement due to circumstances beyond its reasonable control, 1  including but not limited to acts of 2  God, war, terrorism, strikes, civil unrest, natural disasters, and pandemics.   
• Guest Responsibility: Guests are responsible for any damages caused to the hotel property during their stay.
• Acceptance of Terms: By making this reservation, the guest acknowledges and agrees to the terms and conditions of this policy.

For those only attending the Festival, we recommend ride share to travel to the Festival Site as parking is limited. If you are planning on parking please purchase your pass ahead of time via See Tickets.

If you are purchasing a package with rooms, parking on site at The Ritz-Carlton O'ahu, Turtle Bay is available.

• Palm Tree Music Festival is ADA-accessible with the following accommodations:

• ADA drop off/pick up
• Accessible viewing area
• ADA pathways and ramps to amenities and ticketed sections
• ADA restrooms in GA, VIP and Palm Club
• Need further assistance? For more information or questions regarding accessibility, email info@bampproject.com

If you need to visit the box office or retrieve will call tickets, please find the box office tent next to the main entrance of the festival. The tent will be marked with signage.

The box office will open at 4PM each day.

The box office accepts cash only for ticket purchases on-site. Unless otherwise noted we are SOLD OUT of Friday tickets, and none will be available for purchase at the box office,

Do not remove or tamper with your two-day wristbands! You’ll need them to enter on both days of the event.

Your ticket will be scanned each day upon entry and wristbands will be issued accordingly once your ticket is successfully scanned.

If you purchased a VIP upgrade, please bring your upgrade ticket with you directly to the VIP entry line. You will not need to visit the box office.

There are no ins and outs (once you scan your ticket and enter the festival you cannot exit and re-enter the same day). 

This is a cashless festival - please plan accordingly (debit, credit, and Apple Pay is accepted).